Your PCO license can be renewed or applied for online. But if you do the process incorrectly, you could face delays on your application, and even fines may be given.
To avoid this, read this brief guide on how to sort out your online applications quickly and efficiently!
THE BASICS
The first step is to register for an online account on Transport for London’s website (tfl.gov.uk/tph).
After your password and security questions are completed, have the required information and documents ready.
If you have documents that are more than one page (for example, medical forms), be sure to scan all the pages and save them as a single document. Uploading a document with missing pages will result in an incomplete application, causing delays.
Alongside the above, submitting an online application comes with a fee, so be sure to have some money available.
EXISTING LICENSES
If you are registering for an online account and already hold a valid PCO license, make sure you answer ‘yes’ to the question under the heading ‘For existing license holders’. This will link your online account to your current license. If you don’t, you’ll be registered as a new driver, which will delay the renewal application process.
A customer online reference number and your driver license number will be provided in the renewal pack sent out to existing licensees when it’s time for renewal.
If you are an existing licensee and think you may have registered as a new applicant accidentally then please call the Taxi and Private Hire team.
NEW APPLICANTS
It’s essential for new applicants read the advice on the website. This will ensure you have all the necessary documentation and meet TFL’s minimum requirements.
Finally, if you need help with the online process, feel free to contact the TPH contact centre (tph.enquiries@tfl.gov.uk or 0343 222 4444)
